Zammad
The open source helpdesk solution
What is Zammad?
Zammad is a web-based, open source user support/ticketing solution. It's a helpdesk system with many features to manage customer communication via several channels.
Key Features
- Multi-channel support (email, chat, phone, social)
- Knowledge base
- Ticket management
- Reporting and analytics
- SLA management
- User and organization management
- REST API
Deployment on Moltern
Zammad can be deployed on Moltern with a single click. Moltern handles:
- Automatic SSL/TLS certificates via Let's Encrypt
- Persistent storage for your data
- Environment configuration through the dashboard
- Container orchestration with automatic restarts
Getting Started
- Navigate to the Services page in Moltern
- Search for "Zammad"
- Click Deploy and configure your settings
- Access your instance via the provided URL